Draft for review. Not yet approved and not legal advice. Items in square brackets still need a decision.
Refunds
Last updated 11 October 2026
Reports are digital and delivered straight away, so we handle refunds as set out below. This page does not limit any right you have under the Australian Consumer Law.
When we will refund you
- We could not deliver the report you paid for.
- The report has a clear error that comes from us and that affects what it says.
- You were charged more than once for the same report.
- A vehicle check could not be completed and no result was returned. [Confirm with the data supplier's terms.]
When we usually will not
- You changed your mind after the report was delivered.
- You entered the wrong car, registration or VIN. [Decide whether to allow one free correction.]
- The estimate is different from a price a seller, dealer or other valuer gave you. Estimates are not offers, and different sources will differ.
How to ask
Email [CONTACT EMAIL] within [30] days of your purchase with your report reference and the email you used. We aim to reply within [2] business days. Approved refunds go back to the original payment method. [Timing depends on the payment provider.]
Your Australian Consumer Law rights
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. If a service has a major problem you are entitled to a remedy, such as a refund. This applies whatever this page says.